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CMHA Ottawa is committed to providing accessible services to our clients.

Our agency will take all reasonable measures to provide accessible services to clients with disabilities, ensuring compliance with the Accessibility Standards for Customer Service, Ontario Regulation 429/07 under the Accessibility for Ontarians with Disability Act, 2005.


If you have any questions, concerns or comments about this policy or its related procedures, please send an email to [email protected].

CMHA Ottawa Accessibility Policies

Policy – January 2014 Accessibility for Ontarians with Disabilities Act

Accessible PDF format Multi Year Accessibility Plan – 2023-2027

CMHA Ottawa Plan to Provide Services to People with Disabilities in Accordance with AODA

eSSENTIAL Accessibility

Many individuals have trouble typing, moving a mouse or reading a web page. They can’t access a website without assistive technology.

This icon ensures that a website is accessible to individuals with physical disabilities.

Organizations display this icon to certify that their site features a web-based assistive technology application from eSSENTIAL Accessibility™.

By clicking on the icon above, the user is redirected to www.essentialaccessibility.com where the application is available free of charge.

This application features an array of keyboard and mouse replacement solutions (alternative input methods including a webcam-based hands-free movement tracking system) that allow users to overcome any physical limitation to access our website. It also includes a web page reader.

The application can be rapidly downloaded and installed on a standard PC for the use of anyone who has difficulty typing, moving a mouse or reading a web page.

eSSENTIAL Accessibility™ benefits individuals with dexterity limitations that arise from a variety of conditions including:

Moreover, it also helps those who have difficulty reading because of:

The Canadian Mental Health Association is proud to feature eSSENTIAL Accessibility™ as a Founding member of an Online Social ResponsAbility Initiative sponsored by March of Dimes Canada.

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