NEED HELP? Visit for free 24/7 access to mental health services or call 1-866-531-2600.

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Resources and crisis lines

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If you are experiencing an emergency, please go to the emergency department of your nearest general hospital or call 911. If you’re experiencing a non-emergency crisis, you can check out the resources below to help you get through it.

Distress and Crisis Lines:

Help is right at your fingertips

Counselling Connect

Counselling Connect provides free access to a same-day or next-day phone or video counselling session.

This service is for children, youth, adults and families in Ottawa and the surrounding area. There is no waiting list.

Before the pandemic, people received free same-day counselling services mainly through community walk-in services. Due to COVID-19, in-office counselling is not possible. But, all our services are open. Caring teams want to help. And, there is a critical need for quick and easy access to counselling. With planning and development support from the Ottawa Health Team-Équipe Santé Ottawa, community-based mental health and addiction counselling providers like CMHA Ottawa responded.

We have all made our same-day or next-day counselling services available through Counselling Connect. Children, youth, adults and families can now easily book a phone or video appointment with the service that is right for them.

Visit today.

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Didn’t find what you’re looking for? Visiting from outside of Ottawa? Check out CMHA Ontario’s list here.

CMHA Ontario Find Crisis Supports

For clients of CMHA Ottawa and individuals experiencing severe and persistent mental illness and/or substance use disorder, please note that the resources listed below (BounceBack, Tips to manage, Coping with stress, etc.) are not intended to be a substitute for professional help, diagnoses, or intensive case management.



BounceBack -- reclaim your health

BounceBack is a free skill-building program managed by the Canadian Mental Health Association (CMHA). It is designed to help adults and youth 15+ manage low mood, mild to moderate depression and anxiety, stress or worry. Delivered over the phone with a coach and through online videos, you will get access to tools that will support you on your path to mental wellness.

The team at BounceBack has increased their capacity amid the COVID-19 pandemic.

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