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Community Support Services

Case Management

Case management services provide intensive long-term support for individuals living with severe and persistent mental illness who are homeless or at risk of homelessness. They may have a concurrent disorder (mental health diagnosis and problematic substance use), or be in conflict with the criminal justice system.

Community support workers and clients work together to develop goals and plan for an eventual transition out of services.

Mental Health Community Support Services (MHCSS)

CMHA Ottawa is the central access point for intensive case management (ICM) services in the Ottawa area.

CMHA Ottawa completes intake and assessment responsibilities and coordinates all Mental Health Community Support Services (MHCSS) for the Champlain region. Intensive case management services are provided by a consortium of local agencies that strive to provide language-, culture- and program-specific access to ICM for qualifying individuals, aged 16-64, living with a severe and persistent mental illness. MHCSS promotes continuity of services, increases autonomy, and enriches the quality of life for the people who receive those services.

Approximately 1,300 clients receive case management services through a collaboration between CMHA Ottawa, Upstream, Ottawa Salus Corporation, Montfort Renaissance, Sandy Hill Community Health Centre and Somerset West Community Health Centre.

Eligibility Referral Form – MHCSS


Outreach Services

Our outreach services help people with complex needs and mental illness develop goals and connect with ongoing supports to maintain housing and stability. At CMHA Ottawa, we have three types of outreach services: court, hospital and housing.


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For more information or referral, call 613-737-7791 during regular business hours.



Helpful Resources

For adults

Children and youth up to 18 years

Ages 16 years and up

For all ages

For children and youth

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