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Learning Centre FAQ
I noticed you offer some great training programs – how do I register?
If you have found a course you are interested in signing up for on our website, simply click on the Register Now button at the bottom of the program page. This will take you directly to our registration system called Eventbrite. Alternatively, you can go directly to the CMHA Eventbrite site and search for and register for the course of your choice.
Once in Eventbrite, select the date if required and complete your registration. Please note all registrations cut off 5 business days prior to the start of training.
I would like to come drop off a cheque for my registration fees – how do I do this?
Unfortunately, you must pay any course fees at the time of registration online. If there is a cost associated to the program you have chosen, you must pay with a Visa or Mastercard.
Where do your training programs take place?
All of our public programs are offered on location at CMHA Ottawa. We are located at 311 McArthur Ave and our training room is on the lower level.
If you are part of a private group event, your training may take place elsewhere and you should contact your training coordinator/employer.
Should I pack a lunch for a full day training event?
For full day events coffee/tea/water is served in the morning, however participants must provide their own lunch. A bagged lunch is recommended, or you may wish to stop by a local eatery or grocery store during your lunch break.
I need to drive to your location, is there parking close by?
311 McArthur Ave – has free parking available around the building for participants to access – parking is on a first come, first serve basis
I don’t drive – how else can I get to your location?
If you would like to take the bus, the St. Laurent stop is located at the building and the # 14 bus will drop you off or pick you up here.
If you wish to bicycle, you will have access to bike routes and a bike-protected lane along McArthur Avenue.
I registered for training but need to cancel – how can I do this and will I get a refund?
Full refunds, less a $20.00 administration fee, will be given when a written/email request is received 7 days prior to the date of workshop.
Registration may be transferred to another person.
If you have been invoiced for training, there is a $25.00 charge on all returned cheques
You cancelled my program due to low enrollment – now what?
If we need to cancel your training session, you will receive an email notifying you of the cancellation. If we are running the session again during the training season, you will have the option to transfer your registration to later in the year. If we are not running another session or you do not wish to transfer your registration, we will refund you the cost of the program in the same manner in which you originally paid.
We are looking to run one of your training programs for a group of people at our company/organization – do you offer private sessions? What is the cost for a private training session?
YES! All the current dates listed on our website for our general public program offerings are available privately. If you or your organization would like to run one of our programs for your team or company please fill in our training request form and someone will contact you to discuss your needs further.
Dates, cost and location will be determined after we have received your initial request. Please note that our programs will have minimum and maximum participant requirements in order to run a private session and to ensure a great learning experience. This will be discussed as part of the initial request inquiry.
You have no upcoming dates listed for the program I want to take, when will you offer more?
Our programs run from September – June each year and we offer a variety of dates throughout. If you have missed the dates for the program you are interested in, keep your eyes on our website as we may add additional sessions based on demand. If not, please register early for the new season as registrations fill up quickly.
The course I want is full, what do I do now?
Most of our courses allow for a waitlist. If the course you want is full and you are still interested in attending, please add your name to the Eventbrite waitlist for that particular session and if a spot opens up, you will be notified immediately
I still have questions – who can I talk to?
If you still have questions or wish to speak to someone in person, please contact our team at [email protected] and we will direct your inquiry to the most appropriate team member. Alternatively you can call us at your convenience at 613-737-7791.