Case management services provide intensive long-term support for individuals living with severe and persistent mental illness who are homeless or at risk of homelessness. They may have a concurrent disorder (mental health diagnosis and problematic substance use), or be in conflict with the criminal justice system. Community support workers and clients work together to develop goals and plan for an eventual transition out of services.
Approximately 1,100 clients receive case management services through a collaboration between CMHA Ottawa, Upstream, Ottawa Salus Corporation, The Royal, Montfort Renaissance, Pinecrest-Queensway Community and Health Services, Youth Services Bureau, Sandy Hill Community Health Centre and Somerset West Community Health Centre.
For more information or referral, call 613-737-7791 during regular business hours.
Information on Resources
Web-based information is available on a variety of sites.
Mental Health Service Information Ontario provides up-to-date information about mental health services and supports in Ontario. Service is live answer 24/7, confidential and free.
ConnexOntario provides free and confidential health services information for people experiencing problems with alcohol and drugs, mental illness or gambling. The helpline is funded by the government of Ontario.
Drug and Alcohol Helpline
eMentalHealth.ca is a non-profit initiative of the Ontario Centre of Excellence for Child and Youth Mental Health at CHEO, dedicated to improving the mental health of children, youth and families.
Children and youth up to 18 years
Youth Services Bureau 24/7 Crisis Line
Ages 16 years and up
For all ages
Child, Youth and Family Crisis Line of Eastern Ontario
1-800-567-9699 (Rural Gatineau, toll-free)
For children and youth
Kids Help Phone
Ottawa Distress Centre
« 211 »
Our outreach services help people with complex needs and mental illness develop goals and connect with ongoing supports to maintain housing and stability. At CMHA Ottawa, we have three types of outreach services: court, hospital and housing.
Court outreach provides support to divert individuals from the justice system toward mental health court and services in the community.
Hospital outreach workers support people who are discharged from psychiatric hospitalization and help them integrate back into the community by accessing the proper services.
Housing outreach engages individuals who are living predominately in shelters to find and maintain housing in the community. We also have a Housing Impact Team that helps chronically homeless people find and keep housing.
Housing Impact Team
For over 10 years, CMHA Ottawa has been providing support to help chronically homeless people move into and keep their social housing units. CMHA Ottawa has referral agreements with public and private housing providers to provide rent-supplemented accommodation to help people secure safe and affordable housing.
CMHA Ottawa’s program is one of the first in Canada that looks at providing housing to homeless people almost immediately. We work closely to match clients with the environment and location that works best for them.
We are also entering into our second year of partnership with the Sandy Hill Community Health Centre. With funding from the Ministry of Health and Long Term Care, the Champlain LHIN and rent supplements, we are able to provide intensive support to individuals with complex needs and problematic substance abuse.